Human-Centred Health

Patient and Public Involvement

Meaningful involvement and engagement means partnering with those who use services to better improve how services are delivered. It's collaboration through co-design, co-creation and co-production - a lot of 'co' working. I help people - clinicians and patients, professionals and the public - work in partnership to create lasting change.

Involving and engaging patients, carers and the public

Involvement & co-design methods

Local aims and context are fundamentally important in working out how best to involve and engage users in services. Here are some of the methods I can help you with:

  • Listening events

  • Co-design, co-creation and co-production workshops

  • Patient stories

  • Citizen charters

  • Inspections and audits

  • Membership development

  • Citizen juries

  • Consultation

  • Participatory planning

  • Public displays of information

  • Focus groups and panels

  • Photovoice

  • Experience Based Co-Design

  • Shadowing

  • Journey and process mapping

  • Patient representatives (or partners) on boards, committees or groups

  • Patient or lay chairs on boards, committees or groups

To help with...

These methods for involving users might help with any of the following areas of practice:

  • Governance

  • Strategic development

  • Substantive improvement planning and work

  • Co-design and co-production

  • Events

  • Recruitment

  • Clinical care

  • Supporting shared decision-making

  • Enabling self-management

  • Patient activation measure

  • Evaluation

  • Understanding and measuring what matters

  • Training
     

Who?

Here are some of the diverse groups of users and patients I've worked with over the last few years:

  • Trust patient involvement groups and Involvement Leads

  • Council of Governors and members (for Foundation Trusts)

  • Other local or regional advisory groups – relating to local/regional forum

  • Recruitment in clinics and through clinicians

  • GP Practice Patient Participation Groups

  • Community organisations and groups

  • Healthwatch

  • Health and Wellbeing Boards

  • Clinical Commissioning Groups

  • Online communities

    • HealthUnlocked

    • Talk London online – set up by the Greater London Authority

    • MumsNet

    • MyHealthLondon – set up by NHS England (London)

    • NHS Citizen

  • Third sector condition-specific patient voice organisations on specific projects 

 

Fiona McKenzie trading as Human-Centred Health